Refund policy

Returns & Refunds

We want you to be happy with your purchase from Elevae & Co. Because our products are fulfilled by third-party fulfillment partners, please contact us before returning any item so we can provide the correct return instructions.

Return Requests

Returns may be requested within 7 days of delivery. To request a return, contact Elevae & Co at hello@elevaeandco.com and include your order number and reason for the return.

Do not send a product back to the address shown on the package or directly to the fulfillment provider unless we have provided you with return instructions. Returns sent without authorization may not be eligible for a refund.

Eligibility

To qualify for a return, items must be unused, unworn, unwashed, and in their original condition and packaging, with tags attached when applicable. Certain items may be final sale or non-returnable for hygiene, safety, or other reasons.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photographs of the item and packaging when possible so we can review the issue and provide the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for ordinary eligible returns unless otherwise stated. If an item is damaged, defective, or incorrect, Elevae & Co will provide instructions for the appropriate resolution.

Refunds

Once an eligible return is received and approved, the refund will be issued to the original payment method. Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Please allow your bank or credit card company additional time to process and post an approved refund.